Title: OneDesk
Author: onedesk
Published: <strong>May 21, 2019</strong>
Last modified: August 23, 2024

---

Search plugins

![](https://ps.w.org/onedesk/assets/banner-772x250.png?rev=2092503)

This plugin **hasn’t been tested with the latest 3 major releases of WordPress**.
It may no longer be maintained or supported and may have compatibility issues when
used with more recent versions of WordPress.

![](https://ps.w.org/onedesk/assets/icon-128x128.png?rev=2092503)

# OneDesk

 By [onedesk](https://profiles.wordpress.org/onedesk/)

[Download](https://downloads.wordpress.org/plugin/onedesk.zip)

 * [Details](https://mri.wordpress.org/plugins/onedesk/#description)
 * [Reviews](https://mri.wordpress.org/plugins/onedesk/#reviews)
 *  [Installation](https://mri.wordpress.org/plugins/onedesk/#installation)
 * [Development](https://mri.wordpress.org/plugins/onedesk/#developers)

 [Support](https://wordpress.org/support/plugin/onedesk/)

## Description

OneDesk provides your business with three customer-facing apps that you can put 
on your website to start interacting with your customers and website visitors. This
process is now made even simpler with the creation of this plugin. Simply follow
the installation steps and provide your customers with quick access to the OneDesk
widget that houses the following features:

1 – The _Messenger_ tab application allows you to chat with your customers in real
time. These chats can then be captured as tickets.

2 – The _Portal_ tab provides an interface for your customers to track their tickets
with you. Once here, they can update themselves on the status, as well as engage
with the agents responsible for their ticket.

3 – The _New_ tab provides a form for your customer to submit new tickets.

Through this plugin, access to your OneDesk customer apps can now be incorporated
into your website in just a couple of clicks!

For more information about these applications, please visit https://www.onedesk.
com/videos-using-onedesk/customer-apps/.

## Screenshots

 * [[
 * Admin settings page to customize the OneDesk widget.
 * [[
 * Closed OneDesk widget
 * [[
 * Minimally expanded OneDesk widget
 * [[
 * Maximally expanded OneDesk widget

## Installation

 1. Install the OneDesk plugin
 2. Activate the OneDesk plugin and click on the adjacent “Settings” link
 3. Once in the OneDesk Plugin settings page, fill in your URI in the required field
    and optionally customize any or all additional widget settings
 4. Navigate to ”Widgets” through the ”Appearance” tab on the left and add the OneDesk
    Widget to your website’s footer

## FAQ

Why does the widget display “Incorrect URL” when I try to open it?
 Navigate to 
the OneDesk Plugin settings page and ensure that the URI is entered correctly.

Where do I find my URI?
 There are multiple ways to find your URI. The simplest 
way is to login to your OneDesk account, navigate to “Administrator Settings” (the
gear icon) and click on ”Tickets” under the ”Applications” tab and your URI is found
between the @ and the first period. (ex: for tickets@_acme_.onedesk.com URI=acme)

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“OneDesk” is open source software. The following people have contributed to this
plugin.

Contributors

 *   [ onedesk ](https://profiles.wordpress.org/onedesk/)
 *   [ Tyler Watson ](https://profiles.wordpress.org/tylerrwatsonn/)

[Translate “OneDesk” into your language.](https://translate.wordpress.org/projects/wp-plugins/onedesk)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/onedesk/), check out
the [SVN repository](https://plugins.svn.wordpress.org/onedesk/), or subscribe to
the [development log](https://plugins.trac.wordpress.org/log/onedesk/) by [RSS](https://plugins.trac.wordpress.org/log/onedesk/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

v0.1.0
 * Initial Release.

## Meta

 *  Version **0.1.0**
 *  Last updated **2 years ago**
 *  Active installations **10+**
 *  WordPress version ** 5.2 or higher **
 *  Tested up to **6.6.5**
 *  PHP version ** 5.5.36 or higher **
 *  Language
 * [English (US)](https://wordpress.org/plugins/onedesk/)
 * Tags
 * [accessibility](https://mri.wordpress.org/plugins/tags/accessibility/)[business](https://mri.wordpress.org/plugins/tags/business/)
   [customer](https://mri.wordpress.org/plugins/tags/customer/)[productivity](https://mri.wordpress.org/plugins/tags/productivity/)
   [project management](https://mri.wordpress.org/plugins/tags/project-management/)
 *  [Advanced View](https://mri.wordpress.org/plugins/onedesk/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/onedesk/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/onedesk/reviews/)

## Contributors

 *   [ onedesk ](https://profiles.wordpress.org/onedesk/)
 *   [ Tyler Watson ](https://profiles.wordpress.org/tylerrwatsonn/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/onedesk/)